ITEMS
Are the items new?
Yes, all our items are new unless it says "Used" in the item description.
Is the price stated for one or more glasses?
The price of the items is always announced for “ONE piece", unless the name of the item mentions "x6", "x100",.... These indications stand for amount of pieces.
Our customers usually buy glasses per six. This is why most items have a picture of 6 glasses.
ORDERS
I am a private individual, can I order on your webshop?
Yes you can. Both individuals and professionals can order on our webshop.
Do I get a discount if I buy multiple items?
No, you don’t, there is no reduction possible. Our prices are studied according to the availability and rarity of the items, but also according to fixed operating costs we have to bear.
Can I get a promo-code?
We do not offer any promo-code. Our items are priced appropriately to give you the best shopping experience possible.
Can I cancel my order?
When the status of the order is "Processing in progress", it is no longer possible to cancel it.
What is the status of my order?
Before contacting us, please check the status of your order in your online account. You will find all information about the status of your order and the tracking information by logging in.
Do you provide gift packages?
At the moment we do not have the possibility to provide gift packaging. This option will be developed in the future.
Can I pick up my order to avoid shipping costs?
Yes, you just have to choose the option "Pick up at our warehouse in Brussels" before you pay your order.
SHIPPING
How much does the shipping cost?
Delivery costs on the site include preparation, packaging and shipping costs. The shipping costs depend on the destination country. Put items in your basket and you will get more information about the delivery costs just before the validation of your order.
How long does it take for the delivery to arrive?
We do our best to pack and ship your order within 3 working days. Then you need to add carrier’s delivery time. This delivery time depends on the type of delivery and the destination.
Find all the information about deliveries in the "delivery" section of our website
Can I track my order online?
Yes, you can. The tracking information is available as soon as your order comes under the status "Processing in progress". You will then get an email with the tracking number of the package. You can also find this tracking number into your online account.
Are the items well packed?
Despite all our precautions, a package is not immune to damage during the transit.. We therefore take extra care to pack the items as well as possible.
My glass/item arrived broken. What should I do now?
If you have chosen shipment with Mondial relay, then there is no insurance.
In all other cases, all our shipments include insurance. If you notice that an item is damaged and/or defective, we ask you to send us an email (within 3 calendar days after receiving the package) stating:
- Your order number
- A detailed description of the problem
- At least 4 photos (1 of the broken item, 2 of the packaging/box on the outside including 1 with visible shipping barcode, 1 or 2 of the packaging/box on the inside with the protections visible)
Once this email received, we are able to open a case and send a new item to you. If it turns out that the item is no longer in stock, we will refund the price of the item to the bank account of your choice.
Are you trying to manage your environmental impact?
Yes, we use recycled paper and plastic as much as possible to protect the items during packaging. The boxes are made of recycled cardboard.
PAYMENT
I don't have any credit card or Paypal account, how can I pay?
You can pay by card when you select Klarna / Sofort (Bancontact)
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