HOW MUCH DOES DELIVERY COST?
| Country | Mondial Relay pick-up point | Pick-up point / parcel locker | Home delivery |
|---|---|---|---|
| Belgium | €5.90 free from €59 | €5.90 | €7.50 |
| France | €8.90 free from €59 | — | €14.80 |
| Netherlands | €6.90 free from €59 | €8.50 | €9.90 |
| Other countries | €6.90 to €15.90 | — | €11.90 to €65.60 |
Do you live outside Belgium, France or the Netherlands? Delivery costs more and the price depends on your country. The exact amount is shown in your cart, at the delivery step, before payment.
YOUR QUESTIONS
We pack and ship parcels twice a week, on Mondays and Thursdays. The shipping date of your order is shown on each product page and in your cart.
Transit time comes on top of that and depends on the carrier and the country.
On the day of shipping, you receive an e-mail with your parcel's tracking link. You can also find the tracking number in your Drinkpalace account.
To a pick-up point or to the address of your choice. The options available for your address are shown at the delivery step.
Belgium, France, Netherlands: pick-up point, parcel locker (Belgium and the Netherlands) or home delivery.
Elsewhere in Europe: Austria, Czech Republic, Denmark, Finland, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
French overseas territories: French Guiana, Guadeloupe, Martinique, New Caledonia, Réunion.
Rest of the world: Australia, Brazil, Canada, Chile, China, Japan, New Zealand, South Korea, Taiwan, Tunisia, United Arab Emirates.
Yes, in Watermael-Boitsfort (Brussels), for orders in Belgium: choose « Pick up in Brussels » at the delivery step.
After your order, we e-mail you to agree on a time slot together. Once the slot is confirmed, we send you the exact address. This slot is reserved for you: if you cannot make it, just let us know at info@drinkpalace.com.
That is our priority: every glass is carefully protected, in a box of the right size.
And it works: fewer than one item in 100 arrives damaged at our customers'.
If it does happen, you are covered: our shipments are insured, except with Mondial Relay pick-up points and InPost (Spain, Italy, Poland, Portugal). The next question explains what to do.
If an item was damaged in transit, e-mail us within 3 days (weekends included) of receiving the parcel, with at least 5 photos:
- 1 or 2 photos of the damaged item;
- 2 photos of the outside of the parcel, one of them showing the shipping barcode;
- 1 or 2 photos of the inside of the parcel, showing the packaging protection.
With these photos, we open a claim with the carrier to obtain compensation. Without them, the insurance cannot cover the damage.
As with any shipment, a parcel may be delayed or go missing. We then open an investigation with the carrier and do what is needed to find it. If it is lost, we send you a new, identical parcel as soon as the carrier has reimbursed us.
Delays caused by the carrier (strikes, bad weather…) are unfortunately beyond our control.
This can happen despite all our care. If you paid too much, we refund the difference. If something is missing, we let you know by e-mail: you remain free to cancel your order if the extra cost does not suit you.